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Your pk0p account runs on local payment rails — Nagad, Upay and Bank Transfer — so every deposit and withdrawal moves through methods you already use on your phone. Check the Banking section inside your account area to see the routes, limits and verification fields your profile currently shows.
Adding funds starts inside the Banking tab of your signed-in account. We route deposits through Nagad, Upay and Bank Transfer — the same wallets and banks you use for everyday mobile payments in Bangladesh. Once you pick a method, the screen shows you the exact fields, reference details and amount range your account is eligible for at that moment.
Log into pk0p and tap Banking in the account menu. The deposit screen lists every method available to your account right now.
Choose Nagad, Upay or Bank Transfer. Each method shows its own fields, amount range and any reference details you need to include in the payment.
Enter the amount, copy the reference shown on screen, then confirm on your wallet or mobile banking app. Do not close the payment screen before the reference is saved.
Once the payment clears on the wallet side, your pk0p balance updates. Open account history to verify the deposit entry matches your wallet receipt.
Withdrawal requests follow a parallel path to deposits: open Banking, select the payout tab and choose the method that matches the wallet or bank account registered to your pk0p profile. We route payouts through Nagad, Upay and Bank Transfer only — the method you use must match the identity details on your account. Your account screen shows the eligible payout amount and any balance conditions that apply at the time you submit.
Navigate to Banking and select the withdrawal tab. The screen shows the methods tied to your account and the amount your balance allows at that moment.
Type your Nagad, Upay or bank account number carefully. The wallet number must match the name on your pk0p account, or the transfer may not complete.
Submit the withdrawal. A reference number appears immediately in your transaction history — save it. You will need it if you contact support about this specific payout.
Check transaction history for status updates. If the status stays pending beyond what the screen indicates, reach support with the reference number ready.
Before your first withdrawal — and sometimes before a deposit above a threshold your account displays — our system may prompt you to complete an identity check. The fields and documents requested are shown inside your account area at the moment the check is triggered; we do not publish a single universal list here because what is required can differ based on your account status and the transaction amount shown.
The verification fields appear inside your account when the system requires them. Do not submit documents through chat, email or any external channel unless your account screen specifically instructs it.
The name on your wallet — Nagad, Upay or bank — must match your registered account name. A mismatch at this stage is the most common reason a check pauses.
Use the upload path shown in your account area. Save a local copy of each file you submit so you can reference it if support needs clarification.
If an upload fails or a field label is ambiguous, reach out to account support and name the specific screen or field. The support team can clarify what that step requires without you guessing.
Our banking section connects to three verified payment routes for Bangladesh accounts. Each method is configured for mobile-first use — you complete the payment on your phone without switching to a desktop browser. The method list your account displays is the authoritative one; routes shown here are confirmed at the account level, not assumed from a general list.
Deposit and withdraw through your Nagad mobile wallet. Enter the reference shown on the pk0p deposit screen into your Nagad app to link the transaction correctly.
Upay transfers follow the same reference-matching process. Select Upay in the Banking tab and copy the exact reference before confirming on the Upay side.
For accounts connected to a local bank, the Bank Transfer route shows the destination account details and reference inside your pk0p Banking tab at the time of the transaction.
Your pk0p transaction history and your wallet receipt should agree on three things: the reference number, the amount and the timestamp. When they do not, that gap is what support uses to trace the transfer. Keep both records — the pk0p history entry and the wallet confirmation screenshot — until the transaction shows a completed status on both sides.
Every deposit and withdrawal generates a reference number shown in both the pk0p history entry and the confirmation your wallet app produces. Copy this number at the point of transaction; it is the fastest way to locate a specific transfer in a support query.
pk0p history shows status labels such as pending, processing and completed. A pending status means the transaction has been submitted but not yet matched on the wallet side. Do not submit a duplicate request while status shows pending.
Open the account menu and select History or Transactions — the label depends on your device view. Filter by date and method to isolate a specific Nagad, Upay or Bank Transfer entry quickly without scrolling through unrelated records.
Save your wallet confirmation screenshot alongside the pk0p reference number and timestamp. If you contact support, sharing both pieces of evidence in the same message means the team can cross-check without a back-and-forth delay.
Account safety on pk0p comes down to four practical steps: verifying the domain, keeping your wallet details consistent, confirming wallet ownership during the verification flow and knowing the published support path when something needs attention. None of these require third-party tools — they are built into your account workflow.
Always access pk0p through pk0p. Bookmark the address on your mobile browser so you are not redirected to a lookalike page. The domain is the first thing to confirm before you enter account credentials or initiate any payment.
The name on your Nagad, Upay or bank account must match the name registered to your pk0p account. Inconsistencies trigger manual holds on withdrawals. Keep your account details updated if your wallet registration changes.
We only process payouts to wallets verified as belonging to the account holder. Do not request a payout to a wallet registered in another person's name. If your wallet number has changed, update it through the account settings before submitting a withdrawal.
For any transaction query, use the support contact route published inside your signed-in account. Quote your reference number and transaction method in the first message. Avoid sharing account credentials through any channel outside the official account portal.
These questions come up most often around deposits, withdrawals and account verification. If your specific situation is not covered here, the support route inside your signed-in account is the right place to ask.
Your Banking tab shows the methods available to your account — currently Nagad, Upay and Bank Transfer are the configured local routes for Bangladesh accounts. The tab is the authoritative list; only use methods shown there.
We do not publish a single universal minimum here because the amount range is shown live inside your Banking tab at the time you open a deposit. Check the deposit screen for the current limit tied to your chosen method.
Go to Banking, open the withdrawal tab, select Nagad, enter your registered Nagad number and the amount, then confirm. A reference number appears in your history immediately. Keep it until the transaction shows a completed status.
Pending means the transaction has been submitted but the wallet-side confirmation has not been matched yet. Do not submit another deposit for the same amount. If it remains pending beyond what your screen indicates, contact support with the reference number.
The specific fields and any document prompts appear inside your account when verification is required. Follow only those on-screen instructions. If an upload step fails or a field is unclear, contact support and describe the exact screen you are on.
No. We process payouts only to wallets and bank accounts verified as belonging to the pk0p account holder. If your registered bank or wallet details have changed, update them in account settings before submitting a withdrawal request.